Overpayment to AppleCard

I called them as soon as I realized what had happened. A week or so? Does that matter? If so, how? Also, to add, the agent I first spoke to told me that I would be refunded within 10 days or so. After a few weeks, I hadn’t received anything, so I called back. The first agent didn’t know what was going on so I just hung up and called the next day. The next call I placed, the young lady explained that they had to submit a request, which gets investigated, and then a determination will be made. This was extremely frustrating because at this point I had spent about an hour talking to people about this and weeks had gone by with no word. Had I not called them, I would’ve never known there was a determination that had already been made, which was a denial. The girl explains everything to me, and I’m so frustrated that I just told her to close my account. “Your funds are there for you to use”. NO! I don’t want to use the funds, I am trying to pay my card off! So frustrating!

So, what you’re saying is that I can call my granting credit card company and ask them to request a refund if it’s within the 30 days? Because that’s what I initially thought about doing, but didn’t think they would get involved. This has been so stressful!

This is good info. I definitely don’t want to be blacklisted or anything, and it would’ve helped in the agent said, “Wait 30 days….(and explained what you just did)” and I would’ve been fine with that. But to basically tell me I’m out $4,500 is not okay. I will call them once more today to ask them about this. Also, the thirty days is on the 13th so it’s not much longer. Thank you SO much.