Family members can't see my shared subscriptions to Apple TV , Apple Music, etc.....

I started sharing with family members my new Apple One Premium subscription, but they can not see anything. From my device, in the Family section, I see all content is shared and they have access to it, but from their devices they see they are part of the Family but they do not see any shared content, therefore they do not have access to it. Any ideas on what could be happening ?

iPhone 13 Pro

Posted on Aug 7, 2023 8:01 AM

Reply
1 reply

Aug 7, 2023 8:04 AM in response to jci_tucan

Here's a list of standard things to try when a feature is not working:


Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.


Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Family members can't see my shared subscriptions to Apple TV , Apple Music, etc.....

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.