Stuck on Welcome to Mail screen

I deleted my email from my iPhone as it wasn’t working properly. I went to add the account back, selected yahoo, input user and password, it then takes me to a screen that has toggles for mail, contacts, reminders, calendars and the screen is spinning like it’s going to complete the set-up, but then takes me back to the Welcome to Mail screen (with all the mail providers) and doesn’t add the account. I do, however, get an email to my yahoo account that says the account has been added through iOS. I have restarted my phone, deleted and re-installed the app… nothing seems to work! HELP!!!!

iPhone 6s

Posted on Aug 1, 2023 04:34 PM

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1 reply

Aug 2, 2023 01:47 PM in response to lizlparris

Hello lizlparris,


We see that you're having an issue trying to add your email account back to your device. Let's start by having you restart your device, make sure that you're connected to Wi-Fi and then try to add your email account again.


Trying these steps will help to hopefully resolve this issue or isolate it further.


Also, make sure that you are completing the steps outlined in this page to help with adding the account to your device:


Add an email account to your iPhone, iPad, or iPod touch - Apple Support


Thanks for using Apple Support Communities.


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Stuck on Welcome to Mail screen

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