When out and about when not linked into either my own Wi-Fi or someone else’s, I cannot use the internet. I can however use YouTube. I have checked cellular data on the iPhone and it is on. I have an iPhone 12. The message that always comes up is that it can’t open Safari. Any ideas on what to do would be really appreciated…
iPhone 12, iOS 16
Hello Fiona-Bain,
We'll be happy to help you in Apple Support Communities today.
If we understand, all your apps connect to the internet, no problems on Wi-Fi. But when using cellular data, the only app you can get to access the internet is YouTube.
You can select what apps can and cannot use cellular data, and it sounds like the cellular data may be disabled for these apps. Just go to Settings > Cellular and scroll down to see if Safari access needs to be enabled. Also, while you are in this setting you can go ahead and check on the other apps that you've tried to use with cellular data to see if they need to be enabled. Here is the link with details on cellular data settings: View or change cellular data settings on iPhone - Apple Support.
Reach back out to us if you still need help.
Take care!
Hello Fiona-Bain,
We'll be happy to help you in Apple Support Communities today.
If we understand, all your apps connect to the internet, no problems on Wi-Fi. But when using cellular data, the only app you can get to access the internet is YouTube.
You can select what apps can and cannot use cellular data, and it sounds like the cellular data may be disabled for these apps. Just go to Settings > Cellular and scroll down to see if Safari access needs to be enabled. Also, while you are in this setting you can go ahead and check on the other apps that you've tried to use with cellular data to see if they need to be enabled. Here is the link with details on cellular data settings: View or change cellular data settings on iPhone - Apple Support.
Reach back out to us if you still need help.
Take care!
I had this exact same problem and this fixed it.
I never turned off Safari's access to cellular data though. Weird glitch, Apple.
Unable to access the internet without wifi
