You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods linked to Multiple accounts - how can I remove them?

I have a pair of AirPod pros that belonged to my step-daughter. She upgraded and I am now trying to sell them. Problem is it keeps telling me that they are linked to other accounts. It seems that not only did she use them but many friends / colleagues linked them to their accounts too!!!!! Our family have removed them from our “iCloud”(?) but still saying linked to another account and she has no idea who.


This means that not only does it say they are linked to other users and they can track the AirPods, but I cannot sell them as intended.


Is there any way to remove the AirPods from all of these accounts as we have no idea who they are still linked to.


thanks

Posted on Jul 29, 2023 4:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2023 5:56 AM

The only way to remove each remaining connection is from the account (probably an Apple ID) which set it up. As you have no way to contact the account owners I think your Stepdaughter's AirPods are effectively unsaleable.

2 replies

AirPods linked to Multiple accounts - how can I remove them?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.