MacBook Pro motherboard failure

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Level 1

4 points

MacBook Pro motherboard failure

I had purchased a MacBook Pro 15’ in 2018 and had recently (March 30,2023) had the motherboard fail due to liquid damage and had it replaced for a price of around 60,000/- rupees at an authorised service center. In the beginning on July the new motherboard failed and my max refused to power on and I took it back to the same center and got it diagnosed and was informed that the motherboard was faulty and that the part had failed. Unfortunately since this happened a week after the 90 day service warranty the service center could not help me out and suggested that I reach out to apple support directly . In a span on one month, 3 separate executives took ownership of my case , each making me wait for a week and promising a call back which was not delivered eventually forcing me to call back and then the next executive taking ownership and the same process repeating. Finally someone actually spoke to me and called me back and told me that apple will send my service center a report that they are supposed to fill out which will indicate that there was no external/internal damage that caused the motherboard to fail . That was submitted by my service center and after speaking to me for more than 3 days and collecting all information about the device and every little work gone into it they informed me that apple will not replace / reimburse/ or compensate in even the littlest manner because my device was “too old” . Does this qualify as an explanation .? Even after admitting that the part was faulty and that too such an important component that was less than 4 months old that was so expensive .?

MacBook Pro 15″, macOS 13.0

Posted on Jul 27, 2023 9:35 AM

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Answer 1

ku4hx

Level 7

23,676 points

Jul 27, 2023 9:54 AM in response to srimathi147

All the "executives" are doing is following Apple's established policies.

According to the latest Mactracker app, the 15" 2018 MBP is still supported. But this is not an Apple originated app.

The best you can do is keep at Apple for a resolution that suits you. You can of course, depending on where you live, file some sort of consumer protection complaint and hope for the best.

There is always direct legal action, but that will very quickly cost far more than the Mac is worth..

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Answer 2

HWTech

Level 9

67,496 points

Jul 28, 2023 5:44 PM in response to srimathi147

If you are dealing with an AASP as opposed to an Apple Store, then the AASP tech should be escalating the issue through their GSX service portal to try to get a repair exception for you. I think the problem is too many people are involved who do not really understand the situation. It appears someone thinks you are trying to claim an extension of the original factory warranty ("computer is too old"), when you are just trying to get coverage for a part warranty. I think the last person involved does not fully understand the situation and is confused.

It is unfortunate that the AASP is not helping you here since they have full knowledge of the situation and they are best equipped to make a plea for your case, but even AASP's have very little influence with Apple these days. Your only recourses would be to contact Apple corporate to explain the situation and your displeasure including the difficulty of covering a repair just a week after the part warranty expired. You can also check your local consumer protection laws to see if any apply to your case.

Apple has gotten very hard to deal with over the last 10 years and very rarely approves repair exceptions like this anymore (they always did so years ago though), but it seems like Apple was going to grant a repair exception for you.

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MacBook Pro motherboard failure

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