MacBook Pro 15 inch (2018) - FAULTY MODEL

MacBook_Pro_15_2019 wrote:

Dear Apple,

I bought my laptop on August 2018, a highly specced MacBook Pro 15 inch with touch id (one of Apple’s most expensive and professional products at the time).

At the end of the following year (2019), my laptop unexpectedly stopped working and on March 2020, I had logic board and top case replacement covered by Apple care. Even after insisting, Apple did not provide a reason for my laptop suddenly breaking down, apple technicians just said “unfortunately, these things can happen for no reason”.

Exactly 1 year later, on March 2021, to my surprise, my laptop stopped working again. At this point, I already started questioning Apple whether I had purchased a faulty unit, and I asked for a total replacement. I was now worried because my Apple care would soon expire, and I wouldn’t be able to easily resolve any issues regarding my logic board. Apple technicians told me over the phone, that if I did have the same issue, where my logic board just suddenly stops working for no reason, Apple would solve this issue, even if the Apple care had expired.

Apple did not approve my request for a total replacement, and so, once again, my logic board was replaced. Less than a year later, on February 2022, I started experiencing major battery and keyboard issues, and Apple made yet another repair, replacing my topcase and battery.

2 months later, I started experiencing battery and keyboard issues and Apple issued another replacement (apparently, there was a recall regarding the topcase of my laptop model).

Now, January 2023, 8 months since my last major repair, my laptop does not charge or turn on, and after taking it to the Apple Store, I was told the only available solution was to pay £600 for a logic board replacement, since my Apple care had expired.

I called Apple customer service, explained all the repairs that I had done over the last 4 years, but they still told me that I would have to pay for the repair.

I have had 5 major issues with this laptop during 4 years of ownership, all of which happened for unknown reasons. I was obviously sold a faulty product or laptop model, and Apple refuses to recognise this. It is an absurd that Apple expects a customer, who went through all these issues due to a faulty model, to now pay £600 for a recurring issue, that is bound to happen again.

Well, there is no "Dear Apple" here,

this is a user to user support community so your soliloquise falls short.

If it where me I would sell it, and get a different computer.

Personally I avoided 2016-2018 MBP for all the various reasons.

I see no question here.. you can submit your Apple Feedback here: Product Feedback - Apple

Contact the corporate office Contact - How to Contact Us - Apple

MacBook_Pro_15_2019 wrote:

You got it wrong, its under 4 and a half years. And what you fail to notice is that a computer should not break down once every year… this makes no sense. Apple ‘fixing’ my laptop was the bare minimum. Apple should recognise that the 2018 MBP series is faulty, and should have them replaced.

Well unfortunate for you yes; if it was a "faulty series" we would already see an extended Service Program

however there has been none issued...

What I can say is—Service Programs are triggered by the  percentage of all MBP of this spec vs the number of failures documented. We are not privy to this %, or have any more insight. Full stop.

Definitely sound like you have a lemon, if not coupled with bad luck as mentioned.

My best advise remains—Get out from under it and move on

ref: see vintage and obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support

<< I was obviously sold a faulty product or laptop model, >>

nonsense.

Electro-mechanical devices fail at random, arbitrary, and captious times. 

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

--------

If you want a really substantial lesson how this this works (or more precisely how this stops working) own a used automobile.

You said four of the five times Apple repaired it for free.

Only one instance of failure that you needed to pay for, on a computer that is nearly six years old.

In my opinion, you are not so bad off, and your one unrepaired-for-free failure could be attributed to 'Bad luck'.

as leroydouglas has pointed out, Readers here are NOT Apple employees, they are other users like you. Apple employees have already told your expectations are not realistic, and now other users have told you that as well.

MacBook_Pro_15_2019 wrote:

The laptop does not charge or turn on, I cannot sell it.

see if there is a trade in program in you area, I believe running not running:

Apple Trade In