Return found apple watch to owner

Question

MATTIreland Author

Level 1

4 points

Return found apple watch to owner

Hi I rang support and got no progress..... please help!

An apple watch has been in "lost-and-found" for months.

This is a Apple Watch 6 model A2292

Serial number: GY****1RP

Authentication account: b*****@icloud.com

I work at SETU university in Carlow Ireland where it was handed in during the year.

I would like to get it back to the owner, or at the very least, get a notification email, sent to the owner to let them know, it is here and can be reclaimed.

Am I wrong to think his seams like a very basic customer service request to ask Apple to do?

The watch is not connected to wifi and cannot, so how will a find my watch notification pop up?

There is no medical ID option as the watch appears reset, i only found the b*****@icloud.com

by trying to connect it to get details etc.

[Edited by Moderator]

Apple Watch Series 6

Posted on Jul 27, 2023 08:10 AM

Reply

Answer 1

Top-ranking reply

Branta_uk

Level 7

32,706 points

Jul 27, 2023 08:46 AM in response to MATTIreland

There is no way to find the owner's identity. Apple does not have an accessible database of lost items or owners, and for privacy reasons (and compliance with data protection laws) would be unable to disclose any information.

All you can do is leave it with University Lost Property. Sad, but after the delay you mentioned that is probably the end of the watch's career.

Reply

Answer 2

Jul 27, 2023 08:39 AM in response to MATTIreland

And I'm assuming the asterisks shown in the iCloud account are what's shown on the watch? (Because it would be too easy to see the entire iCloud address and send that person an email, wouldn't it? 😀)

Reply

Answer 3

MATTIreland Author

Level 1

4 points

Jul 28, 2023 01:57 AM in response to MacMikeInOK

Exactly!! For some reason they astrerisks out the serial number. How is that top secret? and the asterisks on the user is what comes up on a phone, so i can't even contact them directly. Apple step in please and step up.

Reply

Answer 4

MATTIreland Author

Level 1

4 points

Jul 28, 2023 02:07 AM in response to Branta_uk

Of Course Apple has a database!!!

Otherwise you wouldn't be an authenticated user.

The fact the watch can tell me it's authenticated to an account of b*****@icloud.com, Apple could easily go just go one step further and give me the full iCloud mail (without the asterisks) and i could contact them directly.

Or even better, for the company that values it's customers, Apple could contact them directly and just forward my original unedited post, with the location and phone Ext number given.

There's more to be gained here by Apple, PR wise.

Reply

Return found apple watch to owner

Similar questions