Tv.Apple.com Not Using Full Monitor on Windows 11 Laptop

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Tv.Apple.com Not Using Full Monitor on Windows 11 Laptop

I have a large 3440 x 1440 monitor that I use with my ASUS Vivobook with Windows 11 installed. I've been watching Foundation on tv.apple.com, and the full screen doesn't use the entire monitor. It has black bars on upper, lower, left and right sides. This doesn't happen with Netflix or Amazon Prime videos, so I know it isn't an issue with the monitor, laptop or operating system. In face, I've noticed when the recap plays it does use the full monitor, so it isn't even an issue with apple TV. It just seems to be formatted wrong for the show? Kind of strange. Wanted to know if anyone else noticed the issue and if there is any solution anyone knows of? At the very least I want to create this to let Apple know they are causing the issue.

Thanks!

Windows, Windows 10

Posted on Jul 25, 2023 09:22 PM

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Answer 1

Vilas_S

Community Specialist

Jul 26, 2023 04:58 PM in response to jwheel83

Hello jwheel83,

Thank you for using Apple Support Communities and for sharing these details with us. That does sound very strange that you're noticing this image quality issue when viewing shows on the Apple TV website. We can recommend some basic steps to help troubleshoot and isolate this issue with you. Let's try the steps below:

1.) Just for testing purposes, see if this issue occurs on a different monitor.

2.) Try a different web browser to see if the root cause might be due to using a specific web browser. You can even go as far as clearing your cache/history to troubleshoot your browser.

3.) Make sure all updates have been installed on your computer.

Now, if you confirm this issue occurs across multiple monitors and it's mainly affecting one specific show, it would be a good idea to reach out to Apple Support for help. They might need to investigate this issue further. Just in case, use the following link to reach them: Get Support

Thank you for using Apple Support Communities. Take care.

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Tv.Apple.com Not Using Full Monitor on Windows 11 Laptop

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