My wife can’t view the home in her iPad Pro 2020 and iPhone 13 mini. If I send an invitation, she can’t view the invitation in the app neither.
but if she use her MacBook Pro 2012 can see the home without problem.
The issue start today after the last update of both device.
iPhone 13 mini
Hello jocarot,
This article explains more about sharing Home control with others: Share control of your home - Apple Support. If it's working as expected on her Mac, that tells us the invitation was successful and it should be working as expected. Since it is not on those two devices, let's try restarting them both and checking again.
If the issues persist after that, reach back out to us and we can look into this further with you. Take care.
Hello jocarot,
This article explains more about sharing Home control with others: Share control of your home - Apple Support. If it's working as expected on her Mac, that tells us the invitation was successful and it should be working as expected. Since it is not on those two devices, let's try restarting them both and checking again.
If the issues persist after that, reach back out to us and we can look into this further with you. Take care.
Hey jocarot,
Let’s see if restarting the device(s) you’re using as a home hub helps with this. This article shows which devices can be used as a home hug: Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub - Apple Support
If you don’t use home hub, or restarting it/them didn’t help, please contact Apple Support directly: Get Support
All the best.
Until yesterday, the home was visible on her 3 devices. After the update she made in the iPhone and iPad stop working on both. Before post this, I restart both devices, uninstall home app, reinstall the app, restart and the issue persist. Then I checked on the MacBook that home was visible and working, so the problem is only in the devices with the latest OS.
In the family we have many Apple products iPad 8s, IMacs, iPhone 13 Pro, 11, 7, MacBook Air, and other iPad Pro 2020, and in all the home app is working fine.
thx for the replay, I hope you can help us.
In the home app, I had to remove all of my home setups. The restart the home app. Send an invite and then accept it.
I had a conflict in the settings on who controlled the HomePod. Each of us controlled it under a different setup name in the home app on our iPhones.
Apple needs to test for this but that seems tricky to solve.
SnickZ
iPad can’t be used as home hub anymore, so now I don’t have a home hub.
thx
can't view a home In home app
