Adobe Creative Cloud on the MacBook Pro M2 chip Not Downloading

photoguyoc wrote:

Yes, sorry for the general comment. You are correct, they did say OS, not IOS. And I did update it to Ventura 13.5 which just was released in last couple of days. But no help.

Regarding your question on my process and when it happened, I was able several times to download the adobe installer but when you open up the adobe creative cloud download and all the apps you can download, every one starts to download until about 30%, then gives me a error code 301, unable to synch. I then uninstall the downloader and power off the computer and try it all over again. Every app on Adobe (photoshop, Lightroom etc.) all do the same thing, unable to synch, error code 301.

I just tried the direct download link and got the message showing that creative cloud is not yet available for devises using apple silicon and error code 25. That's even more frustrating as it sounds like there is no way to use adobe on a new Mac. Not sure where to go from here as it sounds like there is no workaround?

https://discussions.apple.com/content/attachment/bfdcdaf9-def1-4419-8d72-0c39f8f7d665

 error code 301 is a redirect ....permanent redirecting, meaning that links or records returning this response should be updated.

https://community.adobe.com/t5/creative-cloud-desktop-discussions/m2-mac-compatibility/td-p/13650499

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

https://community.adobe.com/t5/download-install-discussions/creative-cloud-installer-on-m2-macbook-pro/td-p/13598735

Adobe Customer Support

Adobe Help Center

Adobe/Customer service

1 (800) 833-6687

photoguyoc wrote:

Has anybody had luck downloading their adobe creative cloud onto the new MacBook Pro?

new Macs?

I am fairly confident apple support did not say "iOS" since that is for iDevices, iPhone, etc.

macOS is for the computers.

You do not say where in the process you are having issues?

This is what I see— a server issue...

Server issue are out of your control; I would simply check back in a couple hours or days and try again.

ref:

https://creativecloud.adobe.com/apps/download/creative-cloud

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html