I dropped my iPhone in water and now my Face ID isn't working

If liquid damages your iPhone or iPod (for example, coffee or a soft drink), the servicing for the liquid damage isn't covered by the Apple One-Year Limited Warranty, but you may have rights under consumer law.

Water and other liquid damage to your iPhone or iPod isn't ...

Hello,

If you see a liquid-detection alert on your iPhone, read this support article for what to do --> If you see a liquid-detection alert on your iPhone - Apple Support

See the instructions about drying an iPhone.

Apple has several documents helping you with Face ID which uses the TrueDepth camera.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

Try the instructions in the following guides to address the Face ID issues that you are having.

👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.

Axel F.

I need my Face ID to start working

Why my Face ID not working