Activation lock is asking Older iCloud

Hi all. I'm in Ivory Coast 🇨🇮 I bought a second-hand iphone. the iPhone didn't have an iCloud account. So I connected my iCloud. I used the phone wonderfully. wanting to refurbish it I blocked myself in front of the activation lock which asks me for a different Icloud to mine who was connected. help me please. I am Ivorian, what should I do? can't use my phone.

iPhone XS Max

Posted on Jul 16, 2023 4:56 PM

Reply
3 replies

Jul 18, 2023 8:24 AM in response to Sangare225

Hi Sangare225,


We'd love to help resolve the issue you're having. It appears the device is associated to another Apple ID, and if you're not able to sign out of the associated Apple ID, you would not be able to sign in with another one, or remove the associated Apple ID for someone else's use.


To learn more about Activation Lock, please visit: Activation Lock for iPhone, iPad, and iPod touch - Apple Support


This resource has more information about How to remove Activation Lock - Apple Support.


"If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."


Cheers!



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Activation lock is asking Older iCloud

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