iPhone 12 Random Restarts/Reboots followed by Disabled/Greyed-out Wi-Fi and Bluetooth Settings.

My son's iPhone12 is randomly restarting/rebooting both at home on the Wi-Fi and outside using our data carrier. Once restarted, the Wi-Fi and Bluetooth usually won't connect. You can click the buttons, they will turn blue and 'search' but then turn grey again. The Wi-Fi button in settings is then greyed-out. After a number of forced restarts, everything will work until the phone eventually reboots itself again.


We've done the usual. We've tried turning airplane mode on/off. We've reset the network settings. We've gone as far as erasing the phone and reinstalling the iOS. That seemed to work at first, but then the phone restarted shortly thereafter and back to square one.


I'm getting very frustrated. Any suggestions would be appreciated.

iPhone 12

Posted on Jul 13, 2023 07:25 AM

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Posted on Jul 13, 2023 07:29 AM

Per chance did his iPhone experience a liquid spill or been dropped? The symptoms you describe can be attributed to either of these scenarios. Alternately, it may be possible that the phone's logic board is defective.


Regardless, it appears that your next best step is to have an Apple technician examine the phone and provide you with any available repair/replacement options. Alternately, you can contact Apple Support directly. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.

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Question marked as Top-ranking reply

Jul 13, 2023 07:29 AM in response to JayT79

Per chance did his iPhone experience a liquid spill or been dropped? The symptoms you describe can be attributed to either of these scenarios. Alternately, it may be possible that the phone's logic board is defective.


Regardless, it appears that your next best step is to have an Apple technician examine the phone and provide you with any available repair/replacement options. Alternately, you can contact Apple Support directly. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Random Restarts/Reboots followed by Disabled/Greyed-out Wi-Fi and Bluetooth Settings.

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