iphone and i pad back up fail "poor network conditions"

These devices have backed up fine for years until about a month ago. All other operations fine. both connected to wifi and stream content better than my laptop and faster.


I did some contortions, crossed my eyes under a full moon and somehow got the phone to back up 2 weeks ago. But device since.


HELP

iPhone 12

Posted on Jul 9, 2023 06:40 PM

Reply
1 reply

Jul 10, 2023 04:29 PM in response to la-dee-da

Greetings la-dee-da, 


To further isolate the situation, you can attempt to create a backup while connected to a different network. 


Also, please check that your Wi-Fi routers and access points are set up using these recommended settings. Recommended settings for Wi-Fi routers and access points


The following article also has some steps to take if you encounter issues backing up - If you can't back up to iCloud


If a message says that your last backup couldn't be completed

1. In iOS or iPadOS, go to Settings > Wi-Fi. Check that you're connected to Wi-Fi. 
2. Go to Settings > General, then tap Software Update. Download and install any available updates for your device. 
3. Try to back up on another Wi-Fi network.
4. Check to make sure that you have enough iCloud storage for the backup. 
5. If you still need help, contact Apple Support


Thanks. 

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iphone and i pad back up fail "poor network conditions"

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