AirPods Pro discharging when in charging case

Mine is doing the same thing. Usually, it is the left earbud but at least once, the right one was doing the same thing.

I notice, with only the discharged earbud in the case, I can move it slightly, right and left, and the amber light on the case will change from green to amber. Because of this, I have to believe, it is a connection problem. Why they would discharge if the connection was not being made, I don't know.

The problem is so bad right now, I cannot count on the earbuds working when I want to use them.

The AirPods Pro first generation, would on occasion also not charge and I had to clean out the case. But they never discharged.

Hi there Red944S2,

Thank you for posting to Apple Support Communities.

We understand that your AirPods Pro are discharging when stored in the case. Is that correct? We're happy to help.

It sounds like you've had great help by having them looked at at the Apple Store. We also recommend keeping iOS up-to-date on your paired device. This will ensure that any firmware updates for the AirPods Pro are updated on them as well.

. Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.

How to back up your iPhone, iPad, and iPod touch

Update iOS on iPhone

About firmware updates for AirPods - Apple Support

If you continue to have an issue, we recommend contacting Apple Support or visiting your locate Apple Store again: Get Support

Take care.

Hello Red944S2,

We don't have more suggestions from what was already completed.

Since these were already replaced, the next step is to contact Apple Support, see what options they might have: Get Support

Or make an appointment and have the store check out the replacement. They may see the issue with the case this time, or it's possible one of the replacements has an issue, and needs to be replaced again.

Thanks.

I have been experiencing the EXACT SAME PROBLEM for the past 3 years.

I take the AirPods to the Apple Store and have a technician test them every single time it happens. So far, I have replaced one/both of the pods EIGHT TIMES! (I often take screenshots showing the discharged pod, to prove that the problem exists.)

I have also replaced the case THREE TIMES!

One particular technician, who seemed a bit more knowledgeable than most, said that this is a known problem caused by bad magnets in the case.

Maybe if enough of us consumers have the tenacity to keep replacing the pods every time this occurs, Apple will eventually be motivated to fix the problem?