Mario Movie - Other languages audio track missing

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Level 1

4 points

Mario Movie - Other languages audio track missing

I have just bought the Mario Movie in Apple TV store. It was shown with Danish sound in the Cinema and the information page in Apple TV store also mention danish audio, but when playing the movie I can only choose between English and English AD. So no danish audio track as there should be..

I have tried to switch the default audio language in Apple TV to danish but it does not help. I have tried both on a newer LG Smart TV (in the Apple TV app) and on Ipad and a Iphone aswell. Same results.

Any thoughts on this? I have tried to contact Apple who just say they are investigsting..

Posted on Jun 27, 2023 09:32 PM

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Answer 1

pjswiz

Level 5

5,424 points

Jun 28, 2023 01:45 AM in response to kasper242

Hello kasper242,

What is shown in theaters and bought on Apple TV are two separate things. I’m not sure if this is a country / region restriction on my end, but I don’t see any indication of Danish audio being supported.

At the bottom of every show and movie, Apple shows the support audio and subtitled languages for that item.

Do you have a screenshot saying yours supports Danish?

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Answer 2

pjswiz

Level 5

5,424 points

Jun 28, 2023 09:53 AM in response to Przemek_S

Interesting so I guess your country / region also decides what audio you receive. I wish they just included them all.

Best way is to contact Apple Support and say it isn’t working. I’m not really sure how to fix this, besides seeing if a force restart works.

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Answer 3

Jun 28, 2023 09:49 AM in response to pjswiz

I have the same issue in The Netherlands. Apple says there is dutch audio, but I cannot select it.

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Mario Movie - Other languages audio track missing

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