Dents on new Macbook Pro M2 screen

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Level 1

5 points

Dents on new Macbook Pro M2 screen

Hi,

My story short: bought new Macbook Pro M2 one month ago and yesterday, while cleaning screen, I noticed that it has a really small dent on the screen. I have no clue how it happened. My last Macbook pro 2015 screen have never had a dent. Then I read forums and noticed that many people got them.

I am so disappointed. It's the most expensive device I have ever bought, took extreme care with using sleeve, blowing air with special device before closing to remove dust from screen and keyboard like psycho and it still happened. Of course, in my country there is no Apple Care so they are just saying that standard warranty won't cover ('as I damanged it myself') and they won't change it as faulty and only solution is for me to pay to get screen replaced. Are they kidding? Paying extra 1k for a 1 month old expensive computer. I feel like there is some design flaw or something because old Macbook looks great and I have not looked after it this much.

I heard that if Apple admits that it's their design/manufacturer flaw then standard warranty will cover replacement. Does anyone know anything about it? Is there anything I can do? Really made me re-think choosing Apple.

MacBook Pro 14″

Posted on Jun 27, 2023 06:54 AM

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Answer 1

Ramintta Author

Level 1

5 points

Jun 27, 2023 07:17 AM in response to ku4hx

The problem for me is that in my country there is no Apple store, just "Authorised Resellers" or "Authorised Premium Resellers" whatever the difference. So I can't get my Macbook to Apple and these guys says warranty don't cover "mechanical/physical" damage. When I lived in UK it was enough to bring it to the Apple store and they would fix everything, but apparently authorised resellers don't care that it's literally brand new mac. :)

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Answer 2

Mar 6, 2024 01:36 PM in response to Ramintta

Same thing here, 16 inch MacBook Pro, m2, after not even a week there is a dot pierced on the lcd one visible one smaller, absolutely crazy considering the care I put, one little breadcrumb caused this, probably, it's absurd! I had MacBook Pro 2025 never had any issue like this, and yes it is a design flaw, the glass that covers the panel is either not glass or made of a material extremely easy to pierce, that even a little bread crumb in between the screen and keys caused this. Unacceptable for a machine that I paid over 3 and a half grand!Apple should be ashamed

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Answer 3

ku4hx

Level 7

23,640 points

Jun 27, 2023 07:14 AM in response to Ramintta

You're still with in the warranty period; have Apple evaluate it hands-on. Physical "damage" requires a visit to Apple.

Whether or not Apple accepts responsibility for the abnormality won't be known until they look at it.

How is it actually running? That may have a bearing on Apple's decision.

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Answer 4

ku4hx

Level 7

23,640 points

Jun 27, 2023 08:32 AM in response to Ramintta

What used to happen in other countries is of no consequence. You have to act within your present country's restrictions and or circumstances.

We're users just like you and have no more influence over the laws, rules and regs in your country that you do. That same can also be said for Apple. We all have to live within our location's laws, circumstances and such.

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Answer 5

Maub311

Level 1

8 points

Apr 21, 2024 08:20 PM in response to Ramintta

Same thing here with my macbook air M3 bought 1 week ago! Not sure what was it, I got a dent out of nothing. I can't tell how frustrated I'm with this. This must be a design flaw. And as the user above, I too live in a country where I can't redeem the apple warranty because theres no apple store here.

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Dents on new Macbook Pro M2 screen

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