Small Dents on brand new MacBook Pro 14

filippofi wrote:

Hello everyone, I came across numerous threads discussing this issue after discovering a couple of small dents on my MBP screen yesterday. I am extremely cautious with my 2023 MBP

Has Apple issued any official statement regarding this matter, particularly in terms of replacing the screen or anything that falls under warranty?

I have inquired with some Apple-certified repair centers, and they have informed me that it is not covered as it is deemed user damage. I have not caused any damage to it, and I always ensure that the keyboard is clear and clean before shutting the screen.

Thank you all.

No official statement—I am not seeing a wide spread issue.

This is based on synopsis by Grant Bennet-Alder:

Apple sold about 20 million Macs last year. That's about 400,000 a week for 50 weeks. On a seven-day schedule, that means they shipped over 57,000 a day, and most of them were MacBook/MacBook Pro models

You can submit your Apple Feedback here: Product Feedback - Apple

Typically you have you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status Returns & Refunds - Shopping Help - Apple

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Your 90 days of complimentary telephone support begins on the date of purchase.

That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple

If in doubt talk direct to your store where you purchased your brand new MacBook Pro 14