Files app causes device to freeze

It’s not really a question, more of feedback to Apple. The process to submit bugs is just to much work, I’m hoping someone from Apple will read this and submit a bug report.


Storage around 35/64gb.

Battery health around 85%


I was using the “Files” app to connect to my local SMB share. Each morning, the device would freeze upon opening any applications (white screen), alarms wouldn’t work either. I would have to Vol+,Vol-,Power to clear the issue or navigate to Settings and shutdown.


I finally figure out what was causing it, it was my connection to my SMB share using the “Files” app. I have my SMB share configured for usage for Mac and Windows.


I disconnected and removed my SMB connections in the “Files” app and the problem completely disappeared.


This forced me to purchase FE File Explorer Pro which is far superior to Apple’s “Files” app.

iPhone 12 mini

Posted on Jun 26, 2023 08:59 AM

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Posted on Jun 26, 2023 09:00 AM

Any feedback goes here...



Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."


Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.


Feedback - iPhone - Apple


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Question marked as Top-ranking reply

Jun 26, 2023 09:00 AM in response to christopher_gentle

Any feedback goes here...



Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."


Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.


Feedback - iPhone - Apple


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Files app causes device to freeze

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