One USB-C port not functioning on 13inch MB Air Intel 2018 model

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Level 1

13 points

One USB-C port not functioning on 13inch MB Air Intel 2018 model

One of the USB-C ports is not functioning on my 13 inch MB Air Intel 2018 model. I tried resetting the SMC as instructed on another post, no success. The port does not work for charging or for connecting an external disc. I therefore have only a single working USB-C port ... and no other means of charging!

My MB Air is no longer in AppleCare support.

If it's hardware, is this an inexpensive repair?

Or any other suggestions?

Thanks.

MacBook Air (2018 – 2020)

Posted on Jun 20, 2023 09:17 AM

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Answer 1

seekir

Level 1

24 points

Jul 1, 2024 12:32 PM in response to chrisgalway1

I have a similar issue with my intel a1932 Air. Won't charge in the port nearest the hinge, and won't mount a thumb drive in the same port. The other port seems to work without issues. I've used compressed air to blow out the faulty port. This alert appears when I insert the thumb drive:

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Answer 2

HWTech

Level 9

66,686 points

Jun 21, 2023 07:58 AM in response to chrisgalway1

You will need to have Apple or an Apple Authorized Service Provider examine the laptop, power adapter & charging cable to provide you with a repair estimate.

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Answer 3

chrisgalway1 Author

Level 1

13 points

Jul 1, 2024 12:37 PM in response to chrisgalway1

I should have updated this … a few months ago, after a SW Update, both usb c ports started working again normally. I’ve no idea what the problem was, except it’s clearly SW.

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One USB-C port not functioning on 13inch MB Air Intel 2018 model

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