Numbers keeps on hanging - How to trouble shoot?

Numbers recently updated to version 13.1

And since then after a few minutes of opening, it will start hanging. This happens even if no spreadsheet is opened.


I know I am using MacOS 12.6.6. (as I can't update past that). But I thought if there was an issue, then 13.1 won't be available for my MacOS


How can I trouble shoot it?


Steps I have tried.

  1. Restarting the Mac
  2. Uninstalling and reinstalling numbers

MacBook Pro 15″, macOS 12.6

Posted on Jun 18, 2023 03:53 AM

Reply
6 replies

Jun 18, 2023 04:43 AM in response to big_smile

Good start 👍 to Trouble Shooting this issue


Suggest the User start with Points 1 to 4 and then Test


Still having issues, move onto Steps 5 and 6 and Test Again


Still no resolve - move onto Step 7 and follow instructions therein 


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<



Below image is for posting the Etrecheck Report from within that Application






Jun 20, 2023 08:13 AM in response to big_smile

I see nothing specific Software wise that would explain the Numbers Application to " keeps on hanging

"


Perhaps these 2 suggestion in the Order presented


1 - With Number 100 % Closed. Hold the Shift Key and Launch Numbers. This is a Safe Launch of the Application


2 - Still issues, try deleting the Numbers Application and re-download a new version


Still no resolve >>


Then have a few suggestions ;


1 - Get Support Choose a product and we’ll find you the best solution.Start now and open an Apple Support Ticket as they are Apple Employees to deal will these types of issues . 


2 - Product Feedback - Apple and make it known to Apple regarding this ongoing issue 


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Numbers keeps on hanging - How to trouble shoot?

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