Touchscreen has two 1 cm areas that have stopped working.

I have recently started having problems with my iPad Pro 11 1st edition touchscreen has stopped working, its 2 thin strips of about 1cm along the middle of the screen.


Holding the iPad in the horizontal orientation, it runs down from top to bottom just to the left hand side of centre.


Reset several times with no change.


Will a replacement screen fix this issue or is internal hardware issue.


Thanks Dave.


Posted on Jun 18, 2023 01:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2023 01:58 AM

You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options based upon test results:

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Jun 18, 2023 01:58 AM in response to Ozzylive

You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options based upon test results:

Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Touchscreen has two 1 cm areas that have stopped working.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.