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I have a big problem with this app and when I go to their facebook fanpage, the review are of app on app store, a lot of people face this problem same with me. They said in app that I can use this app for 7 days without any money and purchase one year. But this is a trap they take the money on my credit card and when I cancel subscription there no way to refund. Please help me, I do love apple, but this is a big amount of money, I have my brother to fight with cancer, why those people trying to scam me. What a hurt!

Posted on Jun 14, 2023 08:23 AM

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3 replies

Jun 16, 2023 07:20 AM in response to luân245

Hello luân245,

It appears you need help with an app and possible subscription. There are great steps to help with this. First, start here for the steps to cancel a subscription: If you want to cancel a subscription from Apple

You can also request a refund or report an issue with a purchase here: Report a Problem

You may need to get in touch with Apple Support directly. You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service

Take care.

Jun 16, 2023 07:41 AM in response to luân245

The best way to cancel a subscription is on or before 7 days. Otherwise, It automatically takes your money from the credit card after 7 days free period.

Jun 6, 2024 10:39 PM in response to luân245

The same happened to me

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