macOS mail app not syncing junk mail

I have an MS Exchange mail account - the junk mail folder is not syncing from it to macOS mail app. Folder says it's empty, but when I go to outlook web access, and look in my junk folder there are lots of emails in it. I get mail that is marked as junk sometimes, 2 of them over the last week that were important. I didn't know I had received them until I checked the web mail and saw them in the junk folder there. I kind of need this to work as I deal with a lot of email and going and checking the web mail defeats the purpose of using macOS mail... Also I have 6 mail accounts, and iCloud.com and 4 gmail accounts. The junk mail folder from all of them syncs fine... just the exchange one. Curiously, the mail app on my iPhone is syncing junk from that account fine.

Posted on Jun 8, 2023 05:22 PM

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Jun 24, 2023 10:18 AM in response to wddossett

wddossett wrote:

I have an MS Exchange mail account - the junk mail folder is not syncing from it to macOS mail app. Folder says it's empty, but when I go to outlook web access, and look in my junk folder there are lots of emails in it. I get mail that is marked as junk sometimes, 2 of them over the last week that were important. I didn't know I had received them until I checked the web mail and saw them in the junk folder there. I kind of need this to work as I deal with a lot of email and going and checking the web mail defeats the purpose of using macOS mail... Also I have 6 mail accounts, and iCloud.com and 4 gmail accounts. The junk mail folder from all of them syncs fine... just the exchange one. Curiously, the mail app on my iPhone is syncing junk from that account fine.



if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates


Microsoft support is very responsive and helpful.

https://support.microsoft.com


Ask the Microsoft Community—quite an active resource

https://answers.microsoft.com/




Set up email in Mac OS X Mail

I can't connect to my Exchange account in Outlook for Mac



Integrate Apple devices with Microsoft Exchange


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macOS mail app not syncing junk mail

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