Iphone icon in contacts not working

Hello Terry Mills,

To help us better assist you, can you let us know more about the situation? For example, what happens when you try to call a new contact? For example, is there no response when pressing the Call button, or do you receive an error message? That information will help us plan how to proceed.

Please also check out this link, which outlines the correct process to call someone in your contacts list, which may help: Make a call on iPhone

Call someone on your contacts list

Siri: Say something like: “Call Eliza’s mobile.” Learn how to use Siri.

Or do the following:

1. In the Phone app, tap Contacts.

2. Tap the contact, then tap the phone number you want to call.

On models with Dual SIM, the default voice line is used for the call unless you set a preferred line for this contact.

Thanks!

Hello Terry Mills,

Thanks for sharing the further information and images.

Do you just have your contacts stored directly on the device or are they synced with an email account? If they're synced with an email account, try toggling that to refresh the connection. Go to Settings > Contacts > Accounts, select the account you have the contacts synced from and turn off the Contacts option. Wait a few second then turn it back on.

After that, test out a call and see if the same thing is still occurring.

If the Call button still doesn't function, you'll want to contact Apple to report the issue: Get Support

Cheers!