Apple mail crashes when selecting an inbox

Certain emails cause Apple Mail to crash.


The two companies who have this problem (so far) are Linkedin.com and Confused.com. Their emails will crash Apple Mail in an instant, if they are shown on the screen. So if the emails are off-screen there is no problem. But if you scroll down to them, Mail crashes. Or if you do a search that access them, Mail crashes.


To find which emails are the problem, go to iCloud.

Empty the trash

Place the last week's emails from inbox to trash.

Open Apple Mail on the desktop - it should open ok.

On iCloud, slowly add emails from trash to inbox, while looking at Apple Mail.

When Apple Mail crashes, that is the malware email.

Then permanently delete offending emails.

And complain to the companies sending them.


So far, they are Linkedin.com and Confused.com


Ralph











iMac 21.5″, OS X 10.11

Posted on Jun 4, 2023 03:30 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple mail crashes when selecting an inbox

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.