My Iphone is frozen

I am able to unlock my phone, I am able to access flashlight, camera on the lock screen, I can also see the notifications on the lock screen, but once the phone is unlocked it is frozen, I don't see any apps once the phone is unlocked, i also tried to switch off the phone by holding the volume up and side button but it is triggering the Emergency SOS app. Can someone help me with this?

iPhone XR

Posted on May 31, 2023 7:14 AM

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4 replies

May 31, 2023 7:20 AM in response to Joshnapriya

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


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My Iphone is frozen

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