Sent email disappeared from everywhere in iOS mail app gmail account

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Sent email disappeared from everywhere in iOS mail app gmail account

When I write an email or reply to an email on my gmail using the ‘mail’ app on my iPad and my iPhone, the message I just sent (after hearing the send sound) does not show up anywhere: not in the ‘sent’ box, nor ‘outbox’, nor in the ‘drafts’ or ‘trash’. Looked everywhere even logged into gmail via safari and looked in all folders there. And, it no longer shows up at the end of a string of messages if I’m responding to someone. I’ve made no changes to settings. It’s not the gmail app or the outlook app, it’s iOS own mail app, but the gmail account. I have now lost 3 emails in this way once sent, and no idea if it goes anywhere, not sure if it gets to the recipient.

How can this be fixed/prevented?

thank you

iPhone SE (3rd generation)

Posted on May 26, 2023 03:23 PM

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Answer 1

ibolya197 Author

Level 1

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May 27, 2023 03:13 AM in response to ibolya197

I’m afraid I cannot re-check anything on that email as the whole problem is that is has totally disappeared :(

I’m aware that I can choose the sending account on a new email. This was a reply, so I did not think that would be relevant.

Could this have anything to do with the relatively new “unsend” option? I remember right after sending the email I had to go to my door so I put my phone on stand by right after hearing the send noise. Could this have stopped it from properly going through with the send and could there be a bug which might cause deletion of the item in this situation?

I’ve not had a chance to test this idea.

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Answer 2

May 27, 2023 02:11 AM in response to ibolya197

There are no settings on the iOS Mail app to prevent your Gmails to save sent emails.

Gmail saves all emails automatically in the Sent Folder/Label.

You may not have chosen the correct From Address / Account.

Please check that.

Option 1:

In the Mail app, you can write, send, and schedule emails from any of your email accounts.

See the pic below for a pictorial representation of sending emails from, options

Option 2:

It also depends on where you are choosing the new mail option. See the pic below which is self-explanatory. The from address will be based on where you choose to compose from

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Answer 3

ibolya197 Author

Level 1

5 points

May 27, 2023 03:07 AM in response to SravanKrA

Thank you so much SravanKrA

I did follow your screen shots and now got “all sent” mail

box. Had another look and the email which was sent and disappeared is still not anywhere!

I’m guessing it really has disappeared then?

I’m just wondering whether the item actually got to the recipient or not. As it was a reply, it should have automatically contained correct recipient address and sending address…. Strange.

What concerns me slightly is that it’s not the first time this has happened. I cannot think what causes it and how to prevent it?

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Answer 4

May 27, 2023 02:07 AM in response to ibolya197

An alternate approach is to enable All Sent (Mailboxes) similar to All Inboxes. Please see pic below which is self-explanatory

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Sent email disappeared from everywhere in iOS mail app gmail account

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