AppleTV won't connect to Internet

I use a hard wired Ethernet connection with HDMI. I have restarted the AppleTV, restarted and unplugged/replugged the HDMI connection, restarted the modem, restarted the router, and a combination of all of these.


Despite that, I get the same warning: "AppleTV cannot connect to Internet. Check your connection."


Any advice?

Apple TV HD, tvOS 16

Posted on May 26, 2023 07:54 AM

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Question marked as Top-ranking reply

Posted on May 26, 2023 08:04 AM

Hello,

I’m sorry to hear that your Apple TV is not working as expected. You may want to try a new Ethernet cable, and if this does not work Apple Support would be more than happy to help you troubleshoot more in depth.


Thanks for reaching out!

-Drake

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AppleTV won't connect to Internet

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