I am trying to login to Ticketmaster and just get a white screed and go no where; why?

I am trying to login to Ticketmaster and just get a white screed and go no where- This goes via safari and i have also had issues with the sonos app when trying to set up and add planet radio via my iphone 11 version 16.5.

iPhone 11

Posted on May 25, 2023 1:38 AM

Similar questions

I am trying to login to Ticketmaster and just get a white screed and go no where; why? Why when trying to sign-in to my Ticketmaster account (I have never logged into it before on my iPhone) why do I just get a white screen?
5521 1
Cannot access Ticketmaster account on iPhone or iPad I upgraded to iPhone 16 in the fall of 2024. Trying to access my Ticketmaster app. The dialog box appears to sign in, then it’s just a blank screen. Same thing happens on my older iPad. I turned off VPN and made sure blocking is off in advanced settings. Help!
446 1
Cannot Sign in to Ticketmaster App to Download Tickets on iPhone The following thread tells of my experience and solutions to the problem, as I wanted to help other Apple iPhone users, so my answers and solutions are at the bottom of my comments. I have many settings on my iPhone turned off or on to protect my privacy. When trying to sign into the Ticketmaster App to download purchased tickets and store them in the Apple Wallet, the app would load fine and work, but when trying to go to My Account, the app would ask me to Sign in. Once trying to Sign In, the Ticketmaster App would say, "Ticketmaster" Wants to Use “ticketmaster.com”, This allows the app and website to share information about you." So I hit “Continue” and the Ticketmaster App would attempt to Log In and then a Blank White Screen would show up as follows. Scroll down. So I tried calling Ticketmaster support, which was a waste of time. Then called Apple Care support, which was helpful in ruling out several possibilities, but still no solution. So I searched several Apple Community Forums, and I was finally able to find the problem. The following solutions should resolve the issue. Go to Settings, then Apps, then to Safari. Scroll down to the bottom and goto Advanced. Look to see if Block all Cookies is Green, if so Turn Off "Block All Cookies.” This is probably the number one reason the Ticketmaster App will not allow you to sign in. If that does not work, then try the following. Reboot or Restart your Phone. Under Settings, General, go to VPN & Device Management and Turn Off your VPN if it is running. Some VPN’s such as Nord VPN and Express VPN auto start, so you will have to manually turn those off after starting. In some case you might need to Delete the VPN, reboot your phone, and see if that resolves the problem. This has been the second most reported issue resolving the problem. In the same Safari Advanced settings, also Turn Off “Privacy Preserving Ad Measurement." In the same Safari Advanced settings, make sure “JavaScript is Turned On, showing Green. Go to Settings, then Apps, then to Safari, and Turn Off “Prevent Cross-Site Tracking”. Go to Settings, then Apps, then to Safari, and Turn Off "Hide IP Address From Trackers." Delete your Ticketmaster App and re-install the Ticketmaster App. Check for any IOS updates, install them, and then reboot your phone to see if that works. One user was able to resolve the problem another way, "I bought tickets on the browser and then was able to open tickets using the browser on my phone and save in my apple wallet." Depending on which iPhone model you own, the app does require an iPhone which is running iOS 15 or higher. This means you must own an iPhone 7 or newer and older iPhones such as iPhone 6 or older won't work with the Ticketmaster app. Another users stated they could not get the Ticketmaster App to work on their iPhone, so they switched phones and stated "When using the App on my Samsung it allows me to sign in. I was able to use the app and download my tickets to the Google Wallet." I hope all this helps if you are having problems Signing in to the Ticketmaster. So if this has fixed your problem, and you have loaded your tickets into the Apple Wallet, turn your privacy settings back ON, or wait until after the event and turn them back ON. Last of all, if your event is over and you have no plans to buy tickets with the Ticketmaster App for a while, I would suggest for you to delete the App until you need it again, as Ticketmaster tracks way too much of your activity that is none of their business, as can be see in the screenshot below. Have a great day!
3043 3

1 reply

Jeff_W.

Community Specialist

May 26, 2023 11:00 AM in response to Sarahjm00

Hi Sarahjm00,

For the issue of the Ticketmaster website not loading properly, these would be the best troubleshooting steps to take:

If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support

Regarding the issues you're having with the Sonos app, there are some general troubleshooting suggestions for apps that may help:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

If you still have issues after following those steps, you can use the link in that article to learn how to contact the developer of the Sonos app for further assistance.

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am trying to login to Ticketmaster and just get a white screed and go no where; why?