Airtag making sound randomly

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Level 1

4 points

Airtag making sound randomly

My Airtags are behaving weird and I couldn't find a post with this same issue.

They randomly play the "Moving with you" sound, that it is supposed to be when an unknown Airtag is moving with me, but these are mine. This is happening in 2 out of my 4 Airtags.

When I enter the Find My App, they appear to be with me, but when I try to Play Sound they say "Airtag not reachable". This is happening in my 4 Airtags.

I have set them up correcly and they were working perfectly for months, but this started to happen this week and I don't know how to fix it.

I tried to "Remove" to 2 Airtags that are playing the sound, and in the process they said they were not reachable, even though they were with me. They got removed and now I can't pair them anymore.

How do I fix this?

AirTag

Posted on May 23, 2023 04:34 AM

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Answer 1

Sean_B1

Community Specialist

May 24, 2023 02:12 PM in response to linamavilla

Hello linamavilla,

We would like to see how we can help you with your AirTags. If you reset the AirTag with the steps in this link, does the issue return: How to reset your AirTag - Apple Support

"Here's how to reset your AirTag:

Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
Remove the cover and the battery.*
Replace the battery.
Press down on the battery until you hear a sound. This sound means that the battery is connected.
When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
Press down on the cover.
Rotate the cover clockwise until it stops rotating."

Get back to us with your results so that we have a better understanding of the issue, and we can go from there.

Cheers!

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Answer 2

linamavilla Author

Level 1

4 points

May 25, 2023 12:30 PM in response to Sean_B1

Hi!

I already performed the reset in the two airtags that are randomly making the sound. The behaviour is the same.

A strange thing happened though, when I tried to remove the item in the Find My app, it said the tag was not reachable, even though the tag was with me. I removed it anyways and performed the reset as you suggested but the behaviour is still the same.

They play the sound randomly, about once a day. The sound is the "Moving with you" sound. When I try to play sound out of them with the app, they say "Tag not reachable".

Only 2 tags are sounding randomly, but I can't play sound in any of my 4 airtags...

Should I request a warranty? I bought them 2 months ago...

Please let me know. Thanks!

Lina

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Answer 3

bailier

Community Specialist

May 25, 2023 12:43 PM in response to linamavilla

Hello linamavilla,

Thanks for the followup. Since the behavior continues after resetting the AirTags, we suggest you contact Apple Support so that they can look into this with you further.

They can be reached here: Get Support

Take care.

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Airtag making sound randomly

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