Apple TV app on PS4 split green and black screen

How do I fix my Apple TV app. Everything I seem to watch ends up going split screen black and green!


occasionally it will go a bit further before green screening but legit the first 3 minutes. Apple need to fix this.


I went through another topic on this from a while ago on here. I did everything it suggested and it's still happening

PlayStation4,

Posted on May 19, 2023 10:00 PM

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Question marked as Top-ranking reply

Posted on May 21, 2023 01:52 PM

Hello nickie197,


It sounds like you're experiencing an issue with the Apple TV app on your PS4 device.


Try the steps below for how to fix streaming or connection issues: 


"After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."


This information is provided in If you can't watch or stream movies and TV shows in the Apple TV app


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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1 reply
Question marked as Top-ranking reply

May 21, 2023 01:52 PM in response to nickie197

Hello nickie197,


It sounds like you're experiencing an issue with the Apple TV app on your PS4 device.


Try the steps below for how to fix streaming or connection issues: 


"After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."


This information is provided in If you can't watch or stream movies and TV shows in the Apple TV app


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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Apple TV app on PS4 split green and black screen

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