Why is Face ID not working on locked notes

Can’t access locked notes suddenly with Face ID looks for a passcode ‘on my iPhone’ notes which I don’t have and the hint is no use

iPhone 11

Posted on May 17, 2023 11:05 PM

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Posted on Jun 15, 2023 02:00 PM

It happened to my husband before, and now it’s happened to me. Face ID is enabled but not working and the password l entered was right but won’t work. Unfortunately l can’t remember how he got that sorted out.

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4 replies

May 18, 2023 02:53 AM in response to SravanKrA

This is not helpful at all as 1. I did not change device 2. I did not set any password for on my iPhone notes 3. The hint is unhelpful if I did not set it up in the first place. There was a setting changed with the new IOS 16 and this needs to be reversed in an upgrade to the software to give people back control over their information.

May 18, 2023 01:12 AM in response to Catlon

Face ID / Touch IDs cannot be transferred from one device to another. Therefore, to ensure smooth access to your imported notes on your new iPhone, it is important to link the password to the new Touch ID/Face ID feature.


During the setup of your previous device, it is likely that you created a password and enabled Touch ID/Face ID for enhanced security. Consequently, any notes created on that device would exclusively rely on Touch ID/Face ID authentication. Consequently, it is highly possible that you have forgotten the password by now.


If you set a hint for locked notes, please utilize it to aid in recalling the password. If you didn't set a hint, you can attempt various passwords that you are familiar with.


Unfortunately, there is no option to reset the Notes password. However, you have the option to create a new password for the new notes you wish to lock or create.


The only course of action available is to continue trying different passwords, as there is no limit to the number of attempts.


Watch the 2 GIFs below about locked Notes.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is Face ID not working on locked notes

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