My husband and I both have iPhones and are unable to send/receive photos to each other. We have both verified that iMessage is in use and other steps to ensure everything is good, but still cannot send/receive photos from each other.
iPhone 13 Pro Max, iOS 16
It says that they delivered, but shows an empty chat bubble for the receiver. Does not give any error
It says that they delivered, but shows an empty chat bubble for the receiver. Does not give any error
blmxo58,
Thank you for these additional details.
We'd like to ask you some questions that may help us be in a better position to provide further assistance.
In the meantime, let’s check for a software update and make sure that you are running the latest version of iOS 16.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch - Apple Support
Update your iPhone or iPad - Apple Support
Please keep us posted, the answers to our questions may help in isolating the issue.
Take care!
Hello blmxo58,
As the issue continues after checking your network and settings, be sure neither contact or any of their information is blocked. If needed, the article here can assist: Block phone numbers, contacts, and emails on your iPhone or iPad
Also as recommended previously you'll want to ensure you have the latest iOS version running on both devices. If the issue continues, reach out to Apple directly to further assist.
Cheers.
Hello blmxo58,
To start, you'll want to add more specific detail to your post. What is happening when you try to send a picture message? Is it not allowing you to access pictures in the Messages app? Are you able to select a picture but then the send button won't respond? Does it attempt to send but then gives some sort of error? Does it look like it's successfully sent on your device but then the recipient just never receives it? Etc.
Details like these will help give the community a better idea of what exactly you're seeing so members can provide more relevant responses.
In the meantime, here's some basics you can start with for messaging issues that may help: If you can't send or receive messages on your iPhone or iPad
Cheers!
1.) I can send and receive photos from other contacts. It’s only to one person I’m having the issue with
2.) I’m having the issue with both wifi and cellular
3.) it does not help using another wifi network
4.) I have restarted my phone and network settings multiple times.
I can't receive photos it just say no subject
Can't send/receive photos from certain contacts
