When I try to purchase on line I keep getting told web site browser needs updating when it’s updated anyway. Anyone got a remedy for this on I pad

When I try to purchase on line it keeps deleting things from cart and saying browser needs updating. It is up to date . Help

iPad Pro, iPadOS 16

Posted on May 12, 2023 02:25 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2023 02:29 PM

Some websites may incorrectly identify your iOS/iPadOS Safari User Agent when used in one or other of its browsing modes - of which their are two - these being Desktop and Mobile. When operating in Desktop mode, the User Agent will declare itself as Mac computer; in Mobile, the browser will appear to be iPadOS.


It’s easy to switch between modes if a website isn’t functioning correctly. From the desired web-page, touch the aA icon at the left of the Address Bar; this will reveal a menu. From the menu select Website Settings, then select (or deselect) Request Desktop Website, then tap Done. Now refresh the webpage.


The chosen setting will be saved for the selected website - and can be simply reversed if needed.

1 reply
Question marked as Top-ranking reply

May 12, 2023 02:29 PM in response to Duppety1

Some websites may incorrectly identify your iOS/iPadOS Safari User Agent when used in one or other of its browsing modes - of which their are two - these being Desktop and Mobile. When operating in Desktop mode, the User Agent will declare itself as Mac computer; in Mobile, the browser will appear to be iPadOS.


It’s easy to switch between modes if a website isn’t functioning correctly. From the desired web-page, touch the aA icon at the left of the Address Bar; this will reveal a menu. From the menu select Website Settings, then select (or deselect) Request Desktop Website, then tap Done. Now refresh the webpage.


The chosen setting will be saved for the selected website - and can be simply reversed if needed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

When I try to purchase on line I keep getting told web site browser needs updating when it’s updated anyway. Anyone got a remedy for this on I pad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.