Broken Motherboard

Hello, my MacBook Pro, which I purchased on October 14th, 2020, suddenly went off about two months ago while it was in operation and has not been able to be charged since. An investigation by an authorized reseller revealed a defect on the motherboard, probably due to a short circuit. Previous attempts to complain about the device to the retailer and manufacturer have failed. Apple's handling of this problem has so far been very unsatisfactory and not exactly service-oriented. Since it is obviously a hardware error (there were no external influences that could have caused such damage), I expect a free repair of the device and/or the provision of a new equivalent device


MacBook Pro (2017 – 2020)

Posted on May 11, 2023 02:06 AM

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2 replies

May 11, 2023 04:35 AM in response to PrincessOla

Consumer products, their warranties, and their extended warranties work in a predictable way.

 

Warrant-able implies, but does not guarantee, High Quality:

Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

 

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

 

Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.


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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.


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Broken Motherboard

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