Homepod not connecting to internet anymore, can't reset it

I have a new iphone and can't Spotify to play from the homepod anymore. Tried updating phone, resetting, and finally removing the device to reinstall, but now the Pod says it can't access the internet so I can't re-add the device, which means I also can't reset it. When i hold the Pod button down it eventually says it can't connect to the internet. This device is less than 3 years old and it's very frustrating to be having this issue.

HomePod

Posted on May 7, 2023 02:21 PM

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Question marked as Top-ranking reply

Posted on May 7, 2023 02:35 PM

Try following this set of steps closely once more:


Reset HomePod or HomePod mini

  1. Unplug HomePod or unplug the power adapter for HomePod mini. Wait 10 seconds, then plug HomePod back in.
  2. Wait 10 seconds, then touch your finger to the top of HomePod and hold it there.
  3. The white spinning light will turn red. Keep your finger down. 
  4. Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.


Failing that reach out to Official Apple Support.


tt2

1 reply
Question marked as Top-ranking reply

May 7, 2023 02:35 PM in response to Krwatson1

Try following this set of steps closely once more:


Reset HomePod or HomePod mini

  1. Unplug HomePod or unplug the power adapter for HomePod mini. Wait 10 seconds, then plug HomePod back in.
  2. Wait 10 seconds, then touch your finger to the top of HomePod and hold it there.
  3. The white spinning light will turn red. Keep your finger down. 
  4. Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.


Failing that reach out to Official Apple Support.


tt2

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Homepod not connecting to internet anymore, can't reset it

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