My emails won’t scroll up or down

Why can’t I scroll my emails up and down,can only read half of an email


iPad, iPadOS 16

Posted on May 7, 2023 12:06 AM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2023 08:38 AM

Hello Grassmereroadfreehold,

Thank you for posting to the Apple Support Communities. 


There could be several reasons why you may be noticing an issue when scrolling or viewing your messages in the Mail app. 


To start, if you have not already, please restart and update your iPad following these instructions. Please note that you will want to have a current backup of your device before installing any updates: 



If this scrolling issue continues with other apps, there may be a problem with the display. Check this next article for troubleshooting steps to try If the screen isn't working on your iPhone or iPad


If this only seems to be a problem in Mail or with certain messages, this last article can help you troubleshooting any connectivity issues with Mail: If you can’t send email on your iPhone or iPad


Please reply back if you would like more help. 

Cheers! 

2 replies
Question marked as Top-ranking reply

May 10, 2023 08:38 AM in response to Grassmereroadfreehold

Hello Grassmereroadfreehold,

Thank you for posting to the Apple Support Communities. 


There could be several reasons why you may be noticing an issue when scrolling or viewing your messages in the Mail app. 


To start, if you have not already, please restart and update your iPad following these instructions. Please note that you will want to have a current backup of your device before installing any updates: 



If this scrolling issue continues with other apps, there may be a problem with the display. Check this next article for troubleshooting steps to try If the screen isn't working on your iPhone or iPad


If this only seems to be a problem in Mail or with certain messages, this last article can help you troubleshooting any connectivity issues with Mail: If you can’t send email on your iPhone or iPad


Please reply back if you would like more help. 

Cheers! 

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My emails won’t scroll up or down

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