MacOS to Ventura-cannot open the file in photoshop / AI / preview

PatrickPatpoon wrote:

When i updated the MacOS to Ventura, the file can't open it on PS /AI from my colleague, preview also can't. but MacCatalina is ok. seem the OS problems. 

if they open and save the file on the updated OS Mac, then send it to me. the file is work. 

just can't read the file from the old OS system. can slove this problems?

My OS is Ventura/ they OS is macOS High Sierra and macOS Sierra

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