Apple TV stopped connecting after a power outage

I had a power outage during a storm a while back and my Apple TV won't connect ever since. I know the internet is working fine because I tried the same TV and connection with my other Apple TV and it works fine. So it's not the provider. The message I get is:


Hmm, something's up. Please check your internet settings and try again.


Is there a reason that my device would stop connecting after an outage? Or for any other reason? The device is not that old and I don't want to purchase a new one, but it looks like I'm going to have to.


Please let me know if there is anything I can do. Other than reboot the device and my wifi, cable box etc. I've done that. And the other device works fine on these anyway.


Thanks.

Apple TV 4K, tvOS 16

Posted on May 2, 2023 11:13 PM

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10 replies

May 3, 2023 10:20 PM in response to RVC5

WiFi or ethernet cable? What do you see on the Settings > Network screen (it usually shows network config details)? Assuming you see an IP address, subnet mask, router, etc. what happens if you try Settings > System > Software Updates > Update Software (this'll cause the OS to check for available updates)?

May 3, 2023 09:28 AM in response to Rudegar

Yeah, I guess that's what i'm wondering, that something may have been damaged. But it powers up. I suppose a certain part of the device can be damaged, and not all.


As for the suggestion, thanks. Though I'm not sure I'd learn much more from trying a friend's house. My other Apple TV works with two different TVs and connections while the device in question doesn't. So I know it's not the connection or TV, ya know?


I think it's time to purchase a new one :(


May 4, 2023 11:31 AM in response to bgmeek

bgmeek, you're a genius.


I don't know why this happened, but when checking the ip address like you suggested, there wasn't any. Like I expected, the device wasn't connecting. So I changed the wifi, then reconnected to it and voila, it connected, and I saw an ip.


I probably should've known to try this. In any case, I'm back up and running. Thanks!

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Apple TV stopped connecting after a power outage

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