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Apple TV+ no longer working on Apple TV

I'm in Switzerland. Swiss App Store, no VPN.


On the Apple TV, Apple TV+ will not play anything. Every single choice tries to play and then gives the following error:


"This video can't be played because you don't have access to it or it's no longer available."


Everything worked perfectly until about a month or so ago. Apple TV+ works fine on my phone and laptop, which are on the same iCloud account, same everything.


Any idea what's going on?



Apple TV 4K (3rd generation) Wi-Fi

Apple TVOS 18.1 [22J580]

HomePod mini, 18

Posted on Dec 2, 2024 1:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2025 6:23 AM

Oooooook. Might have found a solutions.


Background:

I've been logging in and out of my different accounts (different countries, different apps) on my AppleTV.

Ran into the same problem as above.


Solution (for me):

Log out of the "Store" account which you find under Settings > User & Accounts > Default User > Store.

Then log back in.


That solved this for me.

4 replies
Question marked as Top-ranking reply

Jan 4, 2025 6:23 AM in response to MrMadsen

Oooooook. Might have found a solutions.


Background:

I've been logging in and out of my different accounts (different countries, different apps) on my AppleTV.

Ran into the same problem as above.


Solution (for me):

Log out of the "Store" account which you find under Settings > User & Accounts > Default User > Store.

Then log back in.


That solved this for me.

Apple TV+ no longer working on Apple TV

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