Apple TV+ no longer working on Apple TV

Question

Level 1

7 points

Apple TV+ no longer working on Apple TV

I'm in Switzerland. Swiss App Store, no VPN.

On the Apple TV, Apple TV+ will not play anything. Every single choice tries to play and then gives the following error:

"This video can't be played because you don't have access to it or it's no longer available."

Everything worked perfectly until about a month or so ago. Apple TV+ works fine on my phone and laptop, which are on the same iCloud account, same everything.

Any idea what's going on?

Apple TV 4K (3rd generation) Wi-Fi

Apple TVOS 18.1 [22J580]

HomePod mini, 18

Posted on Dec 2, 2024 1:40 AM

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Answer 1

MrMadsen

Level 1

14 points

Jan 4, 2025 6:23 AM in response to MrMadsen

Oooooook. Might have found a solutions.

Background:

I've been logging in and out of my different accounts (different countries, different apps) on my AppleTV.

Ran into the same problem as above.

Solution (for me):

Log out of the "Store" account which you find under Settings > User & Accounts > Default User > Store.

Then log back in.

That solved this for me.

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Answer 2

MrMadsen

Level 1

14 points

Jan 4, 2025 5:50 AM in response to dmorse02

Same here.

In Japan.

"This video can't be played because you don't have access to it or it's no longer available." on the AppleTV, but works fine on phone and laptop (using same account, ID and for purchases).

Started today, January 4th.

tvOS 18.2

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Answer 3

hcsitas

Level 6

13,520 points

Dec 2, 2024 1:12 PM in response to dmorse02

Use the Apple 4K box, might fix.

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Answer 4

Jan 18, 2025 11:33 AM in response to MrMadsen

Yep! This did the trick! Thanks

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