Mail stopped getting emails from imap-mail.outlook.com on Macbook Pro 2012 (OS X 10.11.6)

mkpnb43 wrote:

last friday mac ( macbook pro 2012 using 10.11.6) mail stopped getting mail from imap-mail.outlook.com. there were no changes to passwords anywhere. i deleted the account and tried to add it again but same message - I have tried all the similar 'fixes' but no joy - I need help. The email address and password work on my iphone and webmail ( hotmail) on this macbook

Who supplies your email... hotmail

have you contacted their support about your account/server issues on their end?

https://www.lifewire.com/hotmail-os-x-mail-access-1172902

see if there is anything here— Setting up hotmail in mail os 13.1 - Apple Community

ISs this a Google address? There is another active thread of a person using macOS 10.11 whose gmail service is not being supported any more for such an outdated macOS version.