Error message when trying to send and receive pictures using text messaging.

When I receive a text message and someone has sent me a picture, there is just a box with text saying video or picture and the icon to download it but nothing works when I touch it.


How do I fix this?

iPhone 12 Pro

Posted on Apr 29, 2023 09:59 AM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2023 04:11 PM

Hello Bumsbabe78,


Welcome to Apple Support Communities!

We want to help so you can get these photos in your messages like you expect.


To learn more, is this happening with iMessage or with SMS only?

Try the steps here to help further isolate and resolve the issue:

"If you still need help


This Apple Support page has the full details and even more steps to take: If you can't send or receive messages on your iPhone or iPad - Apple Support


We hope this helps to isolate the issue and get your photos to appear in the messages.

Cheers!

1 reply
Question marked as Top-ranking reply

May 1, 2023 04:11 PM in response to Bumsbabe78

Hello Bumsbabe78,


Welcome to Apple Support Communities!

We want to help so you can get these photos in your messages like you expect.


To learn more, is this happening with iMessage or with SMS only?

Try the steps here to help further isolate and resolve the issue:

"If you still need help


This Apple Support page has the full details and even more steps to take: If you can't send or receive messages on your iPhone or iPad - Apple Support


We hope this helps to isolate the issue and get your photos to appear in the messages.

Cheers!

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Error message when trying to send and receive pictures using text messaging.

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