Junk mail filtered even when not enabled

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Level 1

19 points

Junk mail filtered even when not enabled

I am on MacOS Ventura 13.3.1 w/Apple Mail Version 16.0 (3731.500.231). My Junk mail settings look like this:

So I would expect Junk mail to not be filtered into the Junk folder, however, I am seeing Junk mail continue to be moved into the Junk mail folder for this iCloud account.

I've checked the settings in iCloud Mail and there doesn't appear to be a Junk mail setting there.

Why is junk mail still getting filtered into the Junk folder? Did I miss a setting somewhere?

Thnx!

MacBook Pro 15″, macOS 10.13

Posted on Apr 27, 2023 1:43 PM

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Answer 1

Sep 21, 2023 3:56 AM in response to NBW

Yes!! There needs to be a way to totally disable junk mail filtering. I wonder how many expensive problems have been caused by important email ending up un junk mail.

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Answer 2

Apr 30, 2023 6:31 AM in response to NBW

You might want to check your Mail Rules to see if there are some setup there that are filtering out these emails.

Mail, Settings, Rules.

Secondly, if no rules are found, try booting into safe mode which will run system diagnostics and fix what it finds wrong.

Start up your Mac in safe mode - Apple Support

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Answer 3

Owl-53

Level 10

100,747 points

Sep 21, 2023 4:01 AM in response to NBW

User wrote " I am on MacOS Ventura 13.3.1 w/Apple Mail Version 16.0 (3731.500.231). My Junk mail settings look like this: "

The current stable Version has long past the above version and is now Version 13.5.2

Apple security releases

About the security content of macOS Ventura 13.5.2

Keep your Mac up to date

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Answer 4

NBW Author

Level 1

19 points

Apr 30, 2023 5:18 PM in response to Randall_2023

My Rules are not filtering into Junk. I think the issue is this is an iCloud mail account. I suspect iCloud has Junk mail filtering at the iCloud server, regardless of the Mac OS Mail settings.

If that is so, then it appears you can not disable/turn-off Junk mail filtering on an iCloud account.

I also tried setting a rule in MacOS mail to simply delete the message if it is Junk, however, that doesn't seem to work either as messages continue to pile up in the Junk folder.

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Answer 5

Owl-53

Level 10

100,747 points

Sep 21, 2023 4:05 AM in response to NBW

FYI - Suggest Logging into www.icloud.com and present evidence that iCloud has enable Junk Filter in iCloud Mail

If they have, I am thankful as I open my Ventura 13.5.2 machine at 04:00 AM and found 15 Junk Message auto Marked and in the Junk Folder of Mail Application

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Answer 6

ku4hx

Level 7

23,676 points

Sep 21, 2023 5:17 AM in response to NBW

I suggest you enable junk mail filtering, then click the Reset button then deselect junk mail filtering.

Sometimes things just happen with complicated electronic devices and clearing everything can sometimes help.

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Junk mail filtered even when not enabled

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