BENQ 2710QC ETHERNET STOP WORKING with VENTURA

My m1 air connect to 2710qc via usb-c and everything was good, but i update on ventura and when i upload something or star streaming ethernet stop working, i restart hub with button on left side and ethernet work well before i start streaming or upload something in the internet.

MacBook Air (M1, 2020)

Posted on Apr 27, 2023 05:35 AM

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9 replies

Apr 27, 2023 09:56 AM in response to mongol-style

First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Also, unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, they aprovide false secutiry from a privacy standpoint.  Read these two articles: Public VPN's are anything but private and Former Malware Distributor Kape Technologies Now Owns ExpressVPN, CyberGhost, Private Internet Access, Zenmate, and a Collection of VPN “Review” Websites


That being said uninstall PACE according to the developer's instructions. Also consider uninstalling your VPN app also unless it's needed for your banking, employment of school.


Apr 27, 2023 09:07 AM in response to mongol-style

Major Issues:

Anything that appears on this list needs immediate attention.


Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection.

Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.



Having the built-in system security is never a good idea. Probably not what is causing the present issue, but an unnecessary risk.

You don't have to turn on automatic OS updates (I much prefer to do them manually, after hearing the first user reactions and having made sure to have an up to date backup).

But security updates should be installed as soon as they come. And SIP should not be left turned off. In the rare occasions where turning it off may be needed, it should be turned back on as soon as possible.



I would try uninstalling surfshark and see if it helps.

Also, as a test: does the same loss of ethernet occur if you do the same speed test in Safe Mode?


There were two kernel panics two days ago. These are fatal crashes where the whole system goes down, requiring a restart, and could be caused by hardware or a software extension. Did this happen in connection with a situation like the one described in this thread?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

BENQ 2710QC ETHERNET STOP WORKING with VENTURA

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