Son Cannot Access his Apple Cash

Please note that Apple Gift Cards are not visible in the Wallet app.

Apple gift cards can only be used for the following:

Mac

iPhone

iPad

Apple Watch

Accessories

App Store (In App Purchases, buying an app etc.)

Music

Apple TV+

Apple Arcade

iTunes Store

If your son is trying to use his Apple Gift Card for something else it will not work.

Also that an Apple Gift Card does not add a balance to his Apple Cash

Hello! I am sorry your son has problems accessing his Apple Gift Card funds.

First, open the App Store on his device.

On Mac:

Look under your name at the bottom of the sidebar.

It should show his Apple Gift Card balance.

On iPhone or iPad:

Tap your Apple ID at the top right corner.

Then under game center, it should show his Apple credits.

If you do not see credits, ensure you are on the latest iOS, iPadOS, or MacOS.

If you are and still do not see his credits, I'd recommend calling Apple Support.

Hope this helps!

If he added the Apple Gift card to his Apple ID account, he can make purchases using it. If he has a gift card on file, any purchase he makes is first charged to the gift card instead of to the family organizer.