Apple TV with paid subscription not recognizing said subscription

Hi I have a subscription for Apple TV but the app on two iPads, a Mac, and on our TV no longer recognize the subscription. When I check the settings on any of the above devices they confirm that I have a subscription, that it was paid, and is on automatic renewal.

iPad Pro, iPadOS 14

Posted on Apr 15, 2023 07:35 PM

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1 reply

Mike_P1

Community Specialist

Apr 17, 2023 11:16 AM in response to hjaxela

Hi hjaxela,

It sounds like you are having issues streaming with the Apple TV app. We know how important this is for you, and we will help get you to the right place to find a resolution.

The first thing to try is the steps listed in this support article. These steps can often resolve this type of issue:

• If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

All the best!

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Apple TV with paid subscription not recognizing said subscription

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