apple usb c to HDMI adapter does not work but dell does

I have a Mac Book that I need to connect to a projector via USB C to HDMI.

I have an adapter from Apple and from Dell.

Both worked in the past.

But recently, the Apple one does not do it while the Dell still does.

Both adapters work fine when I connect to a monitor at home.


Strangely, a colleague with a Mac has exactly the same experience...


Any thoughts? (Not an April Fool's question)

MacBook Pro 13″, macOS 12.6

Posted on Apr 2, 2023 12:36 PM

Reply
1 reply

Apr 6, 2023 09:31 AM in response to Max Zorn

Hello Max Zorn,


To help determine a cause, we'll want to isolate things a bit more. You mentioned testing the adapter with a monitor and it working. To confirm, was that monitor connected to your MacBook Pro as well?


If the behavior occurs with multiple projectors or monitors you use with your MacBook Pro, updating the software can help us begin to isolate things a bit more. Check out Update macOS on Mac for those steps.


  1. "From the Apple menu  in the corner of your screen, choose System Settings or System Preferences.
    1. If you chose System Settings, click General on the left side of the window. Then click Software Update on the right.
    2. If you chose System Preferences, click Software Update in the window.
  2. Software Update then checks for new software. 
    1. If Software Update finds new software, click the button to install it. The button might be named Update Now, Upgrade Now, Install Now, or Restart Now, for example. You might then be asked to enter your administrator password.
    2. If Software Update says that your Mac is up to date, then no new software is currently available for your Mac model. Software Update shows only software that is compatible with your Mac."


We look forward to hearing the results.


Cheers!



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apple usb c to HDMI adapter does not work but dell does

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