I bought a new iPhone 14 pro max 3 months ago. Front Phone camera is not working and Apple Store is saying that Apple will repair the phone. I am asking Apple to replace the phone with a new phone because I don’t want to accept the repaired phone. I always expected that Apple gives the best service to customer especially if the phone is under warranty.
Apple is helping, you just don’t like it, big difference. They are following their limited warranty offers, why replace an entire phone when they can fix the small part that is defective?
If your 3 month old brand new car rear camera has a defect covered under warranty they would service the camera, not replace it with a brand new car.
Like many products, a warranty repair will return the device to factory standards; there would be no difference.
You can't compare car and mobile phone both are different animals.
You can compare phone with any small device in your home. If you buy a blender and blender stopped working due to any minor issue then the company will replace the device or company will repair the device. According to me, company will offer you the new device.
OK, a comparably appliance would be more along the lines of a washer or dryer. My point still stands.
“According to you” means jack squat, the company gets the say based on their offered warranty.
Apple is not helping customer
